Jewellers & Watchmakers

We don’t just sell the finest jewellery and watches, we also provide the finest aftercare and repair service. Repairing our customers’ treasured items is a privilege. We have a team of skilled craftspeople and state of the art equipment in our Birmingham Service Centre and at several smaller in-store Design and Service Centres throughout the UK. Our current in-store locations include Gateshead, High Wycombe, Leeds, Liverpool, Meadowhall and Trafford Park.

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Our Watchmakers

Our Watchmakers carry out a range of watch repairs depending on their skill level, and the accreditations they have for certain watch brands. They use their expertise to support the provision of efficient and accurate estimates and high quality and timely repairs to ensure our customers get a great service. A professional Watchmaking Qualification (WOSTEP, BHI or equivalent) is needed, along with a successful track record in watch repairs and service.

We support the British School of Watchmaking and are proud to have had several store team members undertake the programme, become graduates and progress their watchmaking careers.

I love the challenge of my role, and enjoy developing my team, through in-house training, to have the experience they need to skilfully repair jewellery items.

— Melvyn

From Trainee to Master Jeweller

Our Trainees learn their craft through a structured training programme, with access to the finest tools, on-site guidance and support from a highly skilled team. We offer a great environment in which to develop and hone the art of jewellery repair.

Here is a taster of what our team of skilled Jewellers do:
  • Cleaning, polishing and plating
  • Laser engraving
  • Ring sizing (up and down)
  • Diamond and gemstone resetting and replacement
  • All types of setting including micro-setting
  • Re-tipping claws and re-setting any replacement stones
  • Re-building all types of rings, heads, chains, necklaces and earrings
  • Repair and replacement of catches, shanks, heads and clasps