careers
Store Support Centre Careers

Based across two locations, our Store Support Centre teams have a diverse range of skills, which together support the smooth running of more than 300 stores and our online business. We have teams focused on and passionate about our customers, our stores, our product and promotions and our supply chain. As well as teams focused on our people, our performance and our processes and those who are great with data and design.

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Birmingham

Our Birmingham Store Support Centre is based a short distance from the Jewellery Quarter.  Teams based in our Birmingham Support Centre include: Customer Fulfilment (warehouse and distribution), Customer Contact Centre, Finance,  IT, People/HR, Property, Quality Assurance, Repairs, Store Development, Facilities and Security and Store Operations.

Buying

Fashion focused and perfectly in tune with our customer, our buying team seeks out the brands and products that will entice people through our doors and on to our websites. But that's only part of the story - our buyers are commercially savvy negotiators too. They agree the best rates with our suppliers and then work closely with our merchandise planning team to ensure stock arrives and is available in the right place at the right time. The team is based at our Croxley Park Store Support Centre in Watford.

Merchandise Planning

Based at our Croxley Park Store Support Centre in Watford, our merchandise planning team work closely with our buying team to build a customer focused product range. Commercially aware, highly numerate and analytical, the team use data and insight to ensure the right product is in the right place at the right time and at the right price. It’s all about sales performance, stock and margin.

Testimonial

“One of the best things about working in the Merchandising and Buying teams is the in-house training Academy and workbook training plan. As soon as you enter you get a clear pathway of your next job and how you are going to get there - and your manager will support you throughout” Isabella, — Allocator

Digital

Providing a great connected customer experience to drive our business is what working in this team is all about. Responsible for brand and product presentation and promotion, digital marketing, online experience, customer data and analytics and ensuring the continuous improvement of our customers’ online journey, this team is based at our Store Support Centre at Croxley Park in Watford.

Marketing

Responsible for promoting our brands, products and services through customer communications – in-store, online, on social, TV and in press and publications - our marketing team use data and creativity to determine the what, the how, the where and the when to encourage customers to shop with us. The team is based at our Store Support Centre in Watford.

Finance

The teams in this department are responsible for planning and budgeting, financial analysis, statutory accounting, accounts payable and receivable and more. We have team members based in both our Birmingham and Watford Store Support Centres.

Customer Contact Team

Based in our Birmingham Store Support Centre, our customer contact team aim to delight our customers however they contact us and whatever they contact us about. Whether you want to work part-time or full-time, if you’re good with people and passionate about customer service, we’d love to hear from you! Our Contact Centre team is based in our Birmingham Store Support Centre.

Customer Fulfilment

Based in Birmingham, our customer fulfilment team ensures the right items - in the right quantity and condition - get to the right place at the right cost. Whether it’s receiving incoming stock from suppliers or stores, or picking, packing and dispatching outgoing stock to customers, stores or suppliers, this team plans and manages it.

IT

Aligning our technologies to our strategic direction, organisational goals and business support requirements is what our IT team members are passionate about. Our dynamic teams operate as one cohesive unit from both Birmingham and Watford. Be part of something great!

People

Our Birmingham based People team help create a great place to work, where we are all INVITED to be our best self, INTRODUCED to ideas that grow our passion, not just our job and INSPIRED to inspire more love in the world. From recruitment, reward and recognition, learning and development, people policies, advice and more, our People team is involved before you join and throughout your time with us.

Store Development & Facilities

Our Store Development team deliver stunning store fit outs for all our brands. They design, build and refurbish stores working closely with suppliers and cross functionally with other teams. This team is predominantly field based. Our Facilities and Security team ensures all of our locations are safe and suitable working environments for our team members, customers and visitors. The majority of the team is based in our Store Support Centre in Birmingham.

Quality Assurance

This team ensure that all our beautiful jewellery products have been thoroughly checked and meet all legal requirements and our strict quality standards so that our customers are really satisfied with their purchase. They also ensure the integrity throughout our supply chain. Our QA team is based in our Birmingham Store Support Centre.

Bal
,
Customer Fulfilment

I was given good training when I started. Everybody here is very helpful and there is a friendly atmosphere. If I have a problem, someone always tries to help solve it. The highlight of my career has been progressing and the opportunity to be Team Leader during our peak period.

Tahir
,
Customer Fulfilment

I have been with Signet nearly ten years, starting as a temp for the Christmas period and have never looked back. My first role was working in Returns. I became a permanent member of the team, later gained a full-time secondment opportunity – working across different departments – learning different tasks and becoming multi-skilled and got the opportunity to be Team Leader during peak period last year.

Isabella
,
Allocator

One of the best things about working in the Merchandising and Buying teams is the in-house training Academy and workbook training plan. As soon as you enter you get a clear pathway of your next job, the next promotion level and how you are going to get there - and your manager will support you throughout